Operations Systems Architect
I help business owners and teams connect scattered tools, reduce manual work, and turn operational ideas into practical software.
AI, automation, data and digital infrastructure — designed around how your business actually works.
Based in Michigan · Working with business owners, operations teams and founders.
The thinking behind the system.Start with the operation: the people doing the work, the tools they use and where things get stuck. Then define what to connect, automate or build.
I begin with the problem.
Then I architect the system around it.
Recognize something in your day-to-day operation? That’s a useful place to begin.
Your software works independently, but information and workflows don’t move cleanly between platforms.
People copy, enter, chase and reconcile the same information over and over. The process needs a clearer path.
You have data everywhere, but no reliable way to understand what is actually happening across the business.
You know what a tool or product should accomplish. You need a plan that turns the idea into something buildable.
What worked with five customers or employees is becoming impossible at fifty.
Tools, automations and platforms have accumulated without a coherent system connecting them.
Choose a business challenge. Run a sample workflow. Then see what happens when the process hits an exception.
Requests arrive through different channels. Someone copies the details, finds the right person and remembers to follow up.
One request record connects the context, the owner and the next action. People review the decisions that need judgment.
Bring the request into one record.
Suggest intent and structure the details.
Assign a clear next action.
Make the response ready to review.
“Could you cater an event for 40 guests on October 22? We need vegetarian options.”
Three active projects. Three different business problems. Explore the challenge, my contribution and the system taking shape.
A business intelligence platform being designed for contractor businesses.
A connected restaurant experience across menus, reservations, catering, events and ordering.
A hospitality workflow prototype built around the people doing the work.
Whether you need a clearer plan, a connected workflow or a new tool, there’s a practical first step.
For a process that feels harder than it should. Understand the tools, handoffs and friction, then decide what to improve first.
Typical deliverablesFor repetitive work moving between people and platforms. Connect the steps, clarify ownership and build in a path for exceptions.
Typical deliverablesFor an internal tool or product idea that needs a clear plan. Define how it should work and make the key workflows tangible.
Typical deliverablesStart with one defined problem. We agree the scope, deliverables and success criteria before implementation.
Software, automation, data and digital infrastructure — designed to work as one system.
Turning complex business requirements into structured systems, workflows, data relationships, integrations and implementation plans.
Designing intelligent workflows that eliminate repetitive work, accelerate decisions and connect business processes across platforms.
Developing business applications, internal tools, dashboards, customer experiences and SaaS platforms designed around real operational needs.
Structuring data pipelines, analytics and reporting systems that transform operational information into usable business intelligence.
Connecting platforms, APIs, databases, cloud services and third-party tools into cohesive business ecosystems.
Building websites, customer interfaces, operational tools, content systems and digital experiences that support the larger business system.
Azure · Cloud services · Hosting
Microsoft Entra · Authentication · Authorization
SQL · Dataverse · Structured data
Power Automate · Workflows · APIs
React · WordPress · Web applications
Power BI · Dashboards · Analytics
LLM integration · AI-assisted workflows
APIs · Webhooks · Business platforms
Understand the work. Identify the friction. Define what a better result would look like. Then design and build the smallest useful system that moves the business forward.
Keep people involved, make ownership clear and measure the change that matters to the business.
My background spans operations, software, automation, data, AI, digital strategy, UX, marketing and media.
That range helps me connect the customer experience with the people, information and systems behind it.
The goal is to choose the right tools and make them work together.
More about MariannePractical perspectives on operations, systems and the decisions behind the technology.
Why a faster process isn’t always a better process.
Read the noteThe connections between tools are part of the design.
Read the noteA practical way to think about systems of record.
Read the noteYou don’t need a technical brief to start a conversation.